30-Day Money-Back Guarantee for Any Reason
We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped, within 30 days of receiving your order.
Undamaged products may be returned for refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Kalevel’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Kalevel refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
We reserve the right to refuse a refund or exchange if goods are not returned in a saleable condition or are damaged. The item must have been purchased on www.kalevel.com. If you purchased a Kalevel item from a retail partner, please contact that retailer directly.
Refund Processing
Your refund will be processed and automatically applied to your original form of payment. The credit will typically be reflected on your billing statement within one billing cycle. If you have questions about when the funds will be returned to your account, please contact your financial institution directly. If you have not yet received a refund confirmation email after 30 days, please contact us.