Order
Order Confirmation & Status
After you make your purchase, you will receive an e-mail confirmation containing your order number within a few hours.
You can also track the status of your order online by signing into your account at www.kalevel.com. You can view all past and current orders and their status under Orders located in the My Account tab.
Order Changes/Cancellations
We will begin to process your order immediately after you place order. Our system processes orders immediately to distribute products quickly and accurately, we are unable to change or cancel an order once it is shipped.
Under certain circumstances, orders or specific items from an order are cancelled by our system for various reasons.
If your order or items ordered are cancelled, please expect an email from us, which will include a detailed explanation. You will not be billed for any cancelled items. If you would like additional details about why an order or specific items may have been cancelled, please contact us.
Product Availability
We make every effort to ensure that all of the merchandise we feature is in stock.
In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. You can re-order the item when it is back in stock.
Shipping
General Information
Shipping occurs on business days (Monday to Friday, excluding holidays).
Once your order is shipped, your tracking number will be emailed to you so you can track your order.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
If your order has already been processed, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned to our facility.
Shipping Costs
Your shipping rate will depend on three variables:
1) The country you ship to and the current exchange rate.
2) The types of product you order.
3) The total weight of your order.
Duties and Taxes
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.
